Competency is a composite of Intent and Behavior.
With the same behaviors but different intents, the competencies I display are different. As interviewees, we need to understand that in our narratives about past work not only what I did (behavior) matters but also why (intent) matters
Intent leads to Action which leads to Results.
The Iceberg model helps us to understand how personal characteristics (Which give rise to intent) like traits and motives impact our thinking and feeling about a situation, person, or thing and how this makes us act or behave in a particular way leading to personal and business results. This lesson also helps us to understand the concepts of knowledge, skills, and Attitude (Personal Characteristics)